May 14, 2020
I hope you and your practice are able to adjust to the struggles of the COVID-19 pandemic. BVA has made significant changes in the way we see patients to help provide a safe environment for your patients and our staff. We are seeing patients in our Edmond and Norman offices as well as our satellite offices in south OKC, Kingfisher, Shawnee, Yukon, Weatherford and Okemah.
Changes made at our offices:
- Our front doors are locked to limit who may enter our office.
- Patients are screened outside our office by COVID questionnaire and temperature testing.
- Only the patient is allowed in our office unless an attendant is required for the patient.
- Patients are moved directly to an exam room to limit patients' need to sit in a waiting area.
- Chairs have been removed from our waiting areas to allow for social distancing.
- All BVA staff wear masks during patient encounters.
- Patients are strongly encouraged to wear masks while in our office.
- Equipment, chairs and surfaces are disinfected before and after patient’s exam.
- Our clinic schedule has been decreased to allow for these added precautions.
- Extended office hours and Saturday appointments may be added.
Changes made at our surgical centers (Oklahoma Surgicare, Summit, OCOM, Shawnee)
- Surgery patients are required to have COVID-19 testing within 1 week of surgery date for each eye.
- Drive thru testing is provided at the surgical center.
- Testing is billed to patient’s insurance.
- Patients are required to be in strict self-quarantine from the time of COVID-19 testing until surgery.
- No same-day surgeries will be available at this time.
- Only the surgical patient is allowed in the surgical center.
- Surgical centers have limited their schedules initially to allow for 4 cycles of air filtration between cases (additional 15 minutes).
- Due to a backlog of cancelled cataract surgeries, priority of surgical scheduling will be given to:
- Patients waiting to have 2nd eye surgery.
- Patients that had previously scheduled surgeries cancelled due to COVID-19.
- Surgery center will notify patient of surgery arrival time once negative COVID-19 test results are received. Patient will typically be notified the day before surgery.
Although these changes have placed additional responsibilities for our staff, we are trying to make your patient’s experience at our office as enjoyable and stress-free as possible. To help us streamline this process, it is extremely important to provide the following prior to your patient’s visit:
- Patient’s medical insurance information
- BVA Patient Forms
- Directly mailed to patient by BVA
We are hopeful that these changes will be temporary, but as always we will strive to provide a safe and enjoyable experience for your patient. If you have any questions or concerns about our recent changes, please let me know.
Larry Henry, O.D.